⚠️Stay Alert!⚠️ Scammers, Imposters, and Cyber Criminals are using reputed company names and fake itineraries to sell helicopter tickets and yatra packages to Kedarnath Ji / Other Dham or pilgrimage packages via social media. They even share fake employee IDs and bank account details, tricking pilgrims into losing money and sensitive information.🔒 One India Trip strongly recommends making payments only to official company accounts and always book packages / helicopter tickets from official websites only..🚁 Please note: Only tickets purchased via the official heli booking websites are genuine.🚫 Avoid searching for helicopter tickets on social media to protect your personal details and money.📢 If you encounter such fraud, please report it to Cybercrime or visit your nearest police station.❗One India Trip will not be liable for any such loss.🙏 Stay Safe, Stay Alert!🙏..........⚠️सतर्क रहें!⚠️धोखेबाज़, नकली एजेंट और साइबर अपराधी प्रतिष्ठित कंपनियों के नाम और नकली यात्राएं दिखाकर केदारनाथ जी / अन्य धाम यात्रा के लिए हेलीकॉप्टर टिकट सोशल मीडिया पर बेचने की कोशिश कर रहे हैं। ये लोग फर्जी कर्मचारी आईडी और बैंक विवरण साझा करके यात्रियों को ठग लेते हैं। 🔒 One India Trip की सिफारिश है कि केवल ऑफिशियल कंपनी अकाउंट में ही भुगतान करें और हमेशा आधिकारिक वेबसाइट से ही बुकिंग करें। 🚁 कृपया ध्यान दें: केवल सरकारी हेलीकॉप्टर बुकिंग वेबसाइटों से खरीदे गए टिकट ही वैध होते हैं।🚫 सोशल मीडिया पर हेलीकॉप्टर टिकट खोजने से बचें, इससे आपकी व्यक्तिगत जानकारी और पैसे की सुरक्षा होगी। 📢 यदि आप किसी धोखाधड़ी का सामना करें, तो साइबर क्राइम में शिकायत करें या अपने नजदीकी पुलिस स्टेशन में रिपोर्ट करें। ❗One India Trip ऐसी किसी भी हानि के लिए ज़िम्मेदार नहीं होगा।🙏 सुरक्षित रहें ,सतर्क रहें!🙏
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  1. Home
  2. Cancellation & Refund Policy

Cancellation & Refund Policy

Cancellation Policy

1. Cancellation by the Customer

Domestic Travellers

  • More than 30 days before departure: 75% refund of the total package cost, minus processing fees.

  • 15 to 30 days before departure: 50% refund of the total package cost.

  • 7 to 14 days before departure: 25% refund of the total package cost.

  • Less than 7 days before departure: No refund will be provided.

International Travellers

  • More than 30 days before departure: 75% refund of the total package cost, minus processing fees.

  • 15 to 30 days before departure: 45% refund of the total package cost.

  • 7 to 14 days before departure: 20% refund of the total package cost.

  • Less than 7 days before departure: No refund will be provided.

2. Cancellation by Ek Bharat Yatra

Full Cancellation (Domestic & International)

  • If Ek Bharat Yatra cancels a trip due to unavoidable circumstances (natural disasters, weather disruptions, government restrictions), guests will receive a 100% refund or a rescheduling option.

Partial Cancellation

  • For cancellations due to Force Majeure (political unrest, pandemics, etc.), a partial refund will be provided after deducting applicable charges including GST and transaction fees.

3. Refund Policy

  • Refunds are processed within 7-14 business days from cancellation request.

  • Refunds will be credited to the original mode of payment.

  • Processing fees, convenience charges, and bank transaction costs are non-refundable.

  • Partial cancellations (such as one member from a group) will be evaluated individually.

4. No-Show & Early Departure Policy

  • No-Show: No refund for failure to join the trip without prior notification.

  • Early Departure: No refund for unused services if the customer leaves the tour early.

5. Rescheduling & Modifications

Domestic Travellers

  • Date change requests must be made at least 20 days before departure.

  • Rescheduling is subject to availability and may involve additional charges.

  • Requests should be emailed to info@ekbharatyatra.com or coordinated with the booking agent.

International Travellers

  • Date change requests must be made at least 25 days before departure.

  • Rescheduling is subject to availability and additional charges may apply.

  • Requests should be emailed to info@ekbharatyatra.com.

Note: All reschedule requests are subject to feasibility and final approval by Ek Bharat Yatra.

6. Special Circumstances

  • In case of medical emergencies or unavoidable personal situations, refund/rescheduling requests will be considered individually.

  • Supporting documentation such as a doctor’s certificate or hospital records may be required.

7. Charter Aviation Packages – Terms & Conditions

Applicable Laws

  • All helicopter and air tours abide by the Carriage by Air Act, 1972 and Civil Aviation Ministry regulations.

COVID-19 Regulations

  • Passengers must follow government-mandated COVID guidelines. Non-compliance may result in denied boarding without refund.

Baggage & Fitness Guidelines

  • Only 5 kg luggage per person is allowed in helicopters.

  • Passengers must be medically fit; carrying oxygen and woolens is recommended.

  • Fitness certificate from a doctor is advisable.

  • Limited network connectivity in remote areas; BSNL and Jio are usually available.

Booking & Weight Policy

  • Accurate passenger weight must be provided at booking. Discrepancies may result in cancellation without refund.

  • Max total weight for helicopter: 450 kg (for 6 passengers).

  • Infants under 2 years (below 12 kg) travel free; others are charged full fare.

Accommodation & Additional Charges

  • Accommodation at remote sites may be basic.

  • Excess baggage and extra ferry flights (in emergencies) are the passenger’s responsibility.

Weather Disruptions & Rescheduling

  • In case of bad weather, darshan may be attempted the next day.

  • If a dham cannot be visited due to weather, ₹20,000 per dham per seat will be refunded.

  • Rescheduling due to weather is subject to availability; 20% reschedule charge applies if requested over 15 days in advance; less than 15 days: treated as new booking, no refund for old booking.

Cancellation (Aviation Bookings)

  • Up to 30 days before journey: 45% cancellation charge.

  • Up to 20 days before journey: 75% cancellation charge.

  • Less than 14 days: No refund.

  • No-show: No refund.

  • 25% service charge + utilized services apply on top of these charges.

Insurance & Liability

  • Ek Bharat Yatra does not provide travel insurance. Guests must arrange their own.

  • Guests are responsible for all baggage and personal belongings.

8. Payment Terms

  • 50% of the package cost is required at the time of booking.

  • The remaining 50% must be paid 15 days prior to departure.

  • Full payment is required before travel.

9. Jurisdiction

  • All disputes are subject to the jurisdiction of Delhi courts.

This policy ensures transparency, fairness, and clarity for all travelers booking with Ek Bharat Yatra.